Warranty Policy

For components not directly contact with ink, a warranty period of 12 months since printer purchase date is provided, unless damage is user-induced. Register warranty on our website to get warranty on some types of print head limited to one replacement.The warranty requires the printer to only use ORIGNAL inks.

1. Warranty Coverage

1.1 Main board

● Main board for dual-head printer is not covered by warranty. Customers may send them in for repairs at their own expense.
● Main board for single-head printer is covered by a 6-month warranty period since printer purchase. Within this warranty period, you are eligible for one replacement.

1.2. Print Head and Related Components

No warranty is provided for print heads or components that may be damaged due to contact with ink. However, after warranty registration, the following printheads are covered by a 6-month warranty period since printer purchase, limited to one replacement: (L1800, R1390, L800, L805, TX800, XP600).

1.3 Warranty for Other Accessories

Other accessories are covered by a 12-month warranty period since purchase of the colorsprinter.

1.4 Disclaimer

● The warranty for the ink-contact components requires the printer exclusively use original  inks. Warranty coverage does not include the print head blockage resulting from the use of inks from other brands.

● The warranty for printer-related components is subject to the purchase of a printer.
● The damage must not be caused by user negligence or misuse.
● The damage must be confirmed by our customer service team or engineers as non-user-induced.

2. Warranty Costs

If the component within warranty period is damaged within one month of printer receiving, we will bear the cost of component and covering the shipping fees. For damage reported after one month of printer receipt, we will cover the cost of component but will not cover the shipping fees.

colorsprinter will accept no liability or responsibility for shipping, labor costs, towing or storage charges, or any other costs incurred due to the use of parts sold by us.

There are no refunds on deposits or shipping charges.