Return Policy

If the printer is received within one week and no ink is added, it can be shipped back in its original packaging, and returns and exchanges are accepted. If any ink has been added into the printer, we can not process returns or exchanges.

Please note that this warranty policy is subject to change, and any modifications will be posted on our website. For any warranty claims or inquiries, please contact our customer service team. For all customers who have purchased colorsprinter equipment but are beyond the 12-month warranty period, we offer extended warranty services, which include two programs: Remote Expert Service and Extended Warranty.

Return Fee 

Customers are not required to pay for return shipping if a product is returned because it is "broken, missing, or wrong." If the product is returned due to "bought wrong, I don't want it anymore", the customer shall bear the return shipping cost, and the actual shipping cost will be deducted from the refund. In either case, there is no restocking fee for returns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@colorsprinter.com.